What is the minimum order quantity (MOQ)?
Our MOQ is 10 units per model for first-time orders. Repeat orders may qualify for lower MOQs. For large wholesale quantities (50+ units), contact us for custom pricing.
What is the typical lead time?
Standard lead time is 15-25 working days after order confirmation. Rush orders (7-10 days) are available with a surcharge.
Can I request a sample?
Yes. Sample cost = product price + shipping, fully refundable once a bulk order exceeds 50 units. Delivery takes 5-7 working days via express courier.
What materials and foam density do you use?
High-resilience sponge with 30-50 kg/m3 density, wrapped in premium breathable fabric. Hardwood internal frame. Custom options available for OEM/ODM orders.
How long does the foam take to expand?
90% expansion within 2-4 hours, full recovery within 24-48 hours at room temperature. Wait at least 24 hours before regular use.
What shipping methods do you use?
Sea freight (FOB/CIF) for bulk orders, air/express courier (DHL/FedEx) for samples. Compression reduces shipping volume by up to 70%.
Do you offer OEM/ODM services?
Yes. We customize dimensions, fabrics, foam density, colors, and branding. Send your specifications for a custom quote.
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